FREE EXPRESS SHIPPING ON AUS ORDERS OVER $200

Shipping & Returns

 

SHIPPING COSTS

  • Australia Express shipping $10.50
  • New Zealand Standard Tracked Shipping $18.00
  • Rest of World Standard Tracked Shipping $22.00 

We take no responsibility for parcels that are sent to an address that was incorrectly supplied. Please double check that you have supplied us with the correct address before submitting your order. If you are paying via PayPal, please ensure your PayPal address is up to date. 

  

SHIPPING TIMES

Orders will generally be shipped in 2-5 business days. Public holidays and weekends are not included in this timeframe. Normal processing times apply to Express Post shipping options.

Orders placed during a release or sale may take up to 2 weeks to ship due to high volume of orders

Australia  
Express shipping 1-3 business days* (must be located within the Express Post network). Does not include packing times- see above

International
Standard shipping 3-10 business days. *Does not include packing times- see above

We take no responsibility for delays to deliveries caused by Freight Carriers. This is out of our control.  

 

RETURNS

If, for any reason, you are not happy with our products purchased online, Fred&Brooks is happy to discuss these details further with you in regards to the exchange of an item or credit note, providing the product is undamaged and in its original condition with tags still attached in packaging. It is the customers responsibility to pay all freight charges to return the item, unless goods are deemed faulty.

When it comes to returns or exchange, we operate a "fair and reasonable" policy. All items are thoroughly inspected before being sent out to customers to ensure a high level or quality in the products you purchase from us.

Please be mindful when deciding what you wish to purchase as we do not usually offer an exchange for change of mind purchases. We will happily discuss the details of your exchange with you further via email at fredandbrooks@hotmail.com. All purchases on sale items are final. We do not accept returns, or provide exchanges of any kind, on sale items.

All return enquiries are to be made within 14 days of purchase. Any enquiries after this date will not be accepted (unless delays have occured with postage & handling).

Please email fredandbrooks@hotmail.com for all issues regarding the return and exchange of items.